Frequently Asked Questions

General

What is AIOrouter? AIOrouter is a Canadian AI API proxy that gives you access to 6+ Chinese AI models (DeepSeek, Qwen, GLM, Kimi, Ernie, Doubao) through a single OpenAI-compatible API. It uses monthly subscription billing with a provider-cost indexed allowance, Canada-resident gateway infrastructure, and PIPEDA-focused controls.

Who is AIOrouter for? Canadian developers and enterprises who need PIPEDA-compliant access to AI models. Also great for any developer who wants predictable monthly AI costs.

Pricing & Billing

How much does it cost? $19/month (Explorer), $29/month (Developer), $79/month (Professional), or $149/month (Business). A $10 Starter Pack is available for prepaid evaluation.

Is there a free tier? Not currently. The $10 Starter Pack is the lowest prepaid test option; Explorer is the lowest monthly subscription.

How does monthly billing work without per-token pricing? Your subscription includes a monthly provider-cost indexed allowance. Token-equivalent usage varies by model cost. If you exceed the allowance, you can purchase prepaid credits, use controlled overage, or set a hard cap.

Can I cancel anytime? Yes. Cancel from the Dashboard — cancellation takes effect at the end of your current billing period.

Security & Privacy

Where is my data processed? All gateway processing happens in GCP Montreal (northamerica-northeast1), Canada. Prompts are automatically scanned for PII before being forwarded to AI providers.

Is AIOrouter PIPEDA compliant? Yes. AIOrouter is designed for PIPEDA and Quebec Law 25 compliance with PII scrubbing, audit logging, consent management, and Canada-resident infrastructure. See our Privacy Policy for details.

Do you store my prompts? API prompts are processed in memory and not persistently stored. Audit logs record metadata (timestamp, model, token count) but not prompt content. See our Privacy Policy for the full data flow.

Do the Chinese AI providers see my data? Yes — your prompts are forwarded to the selected AI provider (e.g., DeepSeek) after PII scrubbing. This is inherent to API proxying. Review each provider's terms for their data handling policies.

Technical

Is the API OpenAI-compatible? Yes. Drop-in replacement — change base_url and api_key, keep everything else.

Which models are available? DeepSeek V4 Pro, DeepSeek R2, Qwen3 235B, GLM-5, Kimi K2, Ernie 5.0, and Doubao Pro. See Model Catalog.

Does AIOrouter support streaming? Yes. SSE streaming works exactly like OpenAI's — set stream: true.

Does AIOrouter support function calling? Yes. Most models support tool/function calling. See Model Catalog for per-model capabilities.

What happens if a provider is down? AIOrouter's intelligent router automatically falls back to an alternative provider. You can see which provider handled your request in the X-Provider response header.

What's the latency? ~15-50ms to Canadian developers (GCP Montreal). Provider response times vary by model and load.

Can I use multiple models with one API key? Yes. One API key gives you access to all 7 models. Switch models by changing the model parameter.

Account & Support

How do I get an API key? Create an account at aiorouter.ca, verify your email, enroll MFA, and your API key is generated automatically.

What if I lose my API key? You can generate new keys from the Dashboard. Old keys can be revoked for security.

How do I contact support? Email support@aiorouter.ca. Response times: P2 within 24h, P1 within 4h, P0 within 15min.